If you need to make a complaint, in the first instance, you should contact us either in writing to

Compliance Manager,

Dolmen Underwriting, Butterly Business Park,

Artane Dublin D05 A372 or by telephone on 01 8022300

 

The company has a written procedure in place for the effective consideration and handling of complaints. Any complaints should be addressed inwriting to the Compliance Officer, Dolmen. Each complaint will be acknowledged by us within 5 working days of receipt, updates will be advised inintervals of not more than 20 working days, we will endeavour to resolve the complaint within 40 business days and findings will be furnished to youwithin 5 working days of completion of the investigation. In the event that you are not entirely satisfied with the firms handling of and response to yourcomplaint, you have the right to complain to the Financial Services Ombudsman or Pensions Ombudsman.

The contact details for the Financial Services Ombudsman is

3rd Floor, Lincoln House, Lincoln Place, Dublin D02 VH29
Lo Call : 1890 88 20 90
Phone : +353 1 6620899
Fax : +353 1 6620890
Email : [email protected]